Everything you need to know about delivery
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 5-7 business days FREE over $75 Otherwise $9.99 |
2-3 business days $19.99 |
| Canada | 7-10 business days FREE over $100 Otherwise $14.99 |
3-5 business days $24.99 |
| United Kingdom | 7-12 business days FREE over $100 Otherwise $14.99 |
3-5 business days $24.99 |
| Europe | 7-14 business days FREE over $100 Otherwise $14.99 |
3-6 business days $24.99 |
| Australia & New Zealand | 10-15 business days FREE over $120 Otherwise $19.99 |
5-7 business days $29.99 |
| Rest of World | 10-20 business days FREE over $150 Otherwise $24.99 |
5-10 business days $39.99 |
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an email confirmation once your order has been shipped, including a tracking number.
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by customers.
International orders may be subject to customs duties and import taxes. These charges are the responsibility of the recipient and vary by country. DylanElla is not responsible for any customs fees or delays caused by customs processing.
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website. Please allow 24-48 hours for tracking information to update.
If your package is lost or damaged in transit, please contact us at helpdeskline@dylanella.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.